Church Street Medical Centre
At Church Street Medical Centre the Doctors, Nurses and staff take pride in offering the highest standard of patient-centred healthcare and we are pleased that this is reflected in our OUTSTANDING rating by CQC.
We run many clinics on site for patients with chronic illnesses such as Diabetes, Asthma and COPD. In the community we are supported by Community Heart Failure Nurses, COPD Nurses, Community Matrons and End of Life nurses.
We are fortunate to have an Ultrasound scan service, a Specialist Pain clinic, a Gynaecology Clinic, a Counselling service and also a Memory and Dementia clinic operating from the premises.
We also offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood and travel vaccinations, contraceptive implants and coils, joint injections and well-person check-ups.
The practice is a dispensing practice, a service which we can offer to our patients in certain areas of Underwood. Our dispensary team can organise dosette medication and delivery for patients who require this service.
Winners of the National RCGP Caring About Carers award 2014
Immediate release: Thursday, 22 September
Nottinghamshire GP practice is rated as Outstanding by the Care Quality Commission
The Care Quality Commission has found the quality of care provided by Church Street Medical Centre to be Outstanding following an inspection in May.
Inspectors found the practice was providing a safe, effective, caring, responsive and well-led service that meets the needs of the population it serves.
A full report of the inspection has now been published and is available on CQC’s website: http://www.cqc.org.uk/location/1-537751145
Under CQC’s programme of inspections, all England’s GP practices are given a rating according to whether they are safe, effective, caring, responsive and well led.
The report on Church Street Medical Centre, highlights a number of areas of outstanding practice, including:
Patients were treated as active partners in their care. Staff overcame obstacles to deliver a high level of care for example; staff were proactive in identifying and supporting carers and had established a local network with monthly meetings to reduce isolation.
This had developed into a carer’s community involving carers from outside the practice and led by the carers champion through meetings, development of a website and close working with the carer’s federation.
The management team used innovative methods to audit the way the practice was run. This ensured the service was constantly improved and the effectiveness of the practice challenged to ensure this had a positive impact. Feedback and changes were reviewed by the staff as group to ensure full involvement.
This had led to greater ownership of the practice amongst staff who told us they felt very much involved in the development of the practice and empowered to suggest and drive change as a team.
Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:
“It is clear Church Street Medical Centre, is providing an exemplary service which is a real asset to the people living in this part of Nottinghamshire.
“The staff considered patients, not just in terms of medical conditions but in their social and family life as well, often offering support to entire families to ensure the impact of a patient’s condition was alleviated. Patients told us they considered the staff part of their family and told us they delivered care that exceeded their expectations.
“Carers were well supported and events organised to ensure there was a forum to reduce isolation in their role.
“As part of our inspection we also asked for CQC comment cards to be completed by patients prior to our inspection. We received 46 comment cards which were all positive about the standard of care received. Patients described staff as devoted and said they found them supportive and caring.
“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”
Communication at Church Street Medical Centre
We want to get better at communicating with our patients.
We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need information in braille, large print or easy read.
We want to know if you need a British Sign Language interpreter or advocate.
We want to know if we can support you to lipread or use a hearing aid or communication tool.
Please tell the receptionist when you arrive for your next appointment, or call us on 01773 7120 65 between 08:00 and 18:00.
Wheelchair access is via a ramp. Patient services are all on ground floor level with no steps. A disabled patients’ WC is available and clearly marked. Corridors and doors are suitable for wheelchair access.
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For guidance on how to get the best out of the service please view our information video - View Video
Booking and Cancelling Appointments
Ordering Repeat Prescriptions
Access to your record summary
Accessing your medical records (if an application has been approved)
Read the Patient On-line Services leaflet
Complete an On-line Services Application form Appointments, Repeat prescriptions and a summary of your patient record (you will need to ensure you bring the requested proof of identy to register).
Patient Online Full Access to Medical Records Application Form
If you have recently visited the practice and didn't complete a Friends and Family test questionnaire, why not take the opportunity to complete one now and help us track how the practice is performing? Click on the pictures to complete one now!
We will be providing monthly ratings so you can see how we are doing. Please only complete one return per visit so we can see a true reflection of our service.
See our latest results Friends & Family Results
Appointment availability within the practice is being constantly monitored to try and create the right balance between appointments released on the day for acute illnesses and bookable in advance appointments for patient reviews, chronic disease management and non-urgent patient care. Demand fluctuates and we endeavour to respond as quickly as we can.
From January 2016 we will be offering early morning appointments on Wednesdays from 7 am with Doctors, Nurses and our Health Care Assistant.
Since the launch over 2500 patients have registered to be able to book appointments on-line via our secure log-on. See our online appointment booking guide and sign up now. Use the 'appointments'or 'cancel appointments' buttons at the bottom of this page if you have already registered
Not being able to get an appointment when you want it can be frustrating however, we do expect all patients and their relatives to treat our staff with respect. The practice operates a zero tolerance to bullying and abusive behaviour.
For less complex situations, we have two useful links to help you, which may reduce the need for an appointment; Self Help and Common Childhood Illnesses.
Patient Participation - Supporting Our Practice
Members of patient participation groups from across Nottingham West give their views about the importance of being involved in your local NHS. See our group page ' Friends of Church Street'
Previous Patient Surveys
The results of the latest survey are available on-line on our Patient Survery Report and in reception.
Repeat Prescription Requests
REMEMBER - DO NOT SHARE USER NAMES & PASSWORDS WITH ANYONE, PHARMACIES WILL NOT BE ABLE TO USE THE NEW SERVICE ON YOUR BEHALF.
Please be aware that the message link on your repeat ordering page is to notify us of medicines you have been unable to order and notify us of which pharmacy you wish to collect your prescription from - we cannot provide a confirmation of order or a reminder of next prescription service.
Please do not ring the practice to check we have the order (the system is linked directly to our clinical system we have your order), this not only causes delays for patients ringing to get through regarding appointments etc, but impacts on the prescriptions teams’ ability to process the 100's of prescriptions we handle daily. Thank you
(Site updated 21/09/2016)