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Noticeboard

Practice Merger

Please see below for further information

Flu Clinic 2017

A further flu clinic is being held on Tuesday 28th November and Tuesday 5th December 2017. If you are eligible for a flu vaccination then please contact the surgery to book an appointment.

Repeat Medication Ordering.

We have taken the difficult decision and amended the practice policy regarding the ordering of Repeat medication by Chemists. From the 1st June 2017 Chemists will no longer be able to order medication on a patients behalf. The other usual methods of ordering medication remain - in person, online or now by Fax. The link below explains these changes in more detail. 

 

Ordering Repeat Prescriptions 

Dr Exley

It is with sadness to inform patients that Dr Exley is taking early retirement and finishes on Friday 6th October after 26 years of service . He will be missed by staff and patients but wish him well for the future. 

Church Street Medical Centre is Rated Outstanding by CQC!

We are pleased to announce  that the Practice has been rated "Outstanding" in our recent CQC inspection.  Only 194 GP practices in the Country have been given this rating and we are incredibly proud of all the Staff at the Surgery and our Patient Participation group for their contribution to the Practice.

 


 

Church Street Medical Centre 

At Church Street Medical Centre the Doctors, Nurses and staff take pride in offering the highest standard of patient-centred healthcare and we are pleased that this is reflected in our OUTSTANDING rating by CQC.

We run many clinics on site for  patients with chronic illnesses such as Diabetes, Asthma and COPD. In the community we are supported by Community Heart Failure Nurses, COPD Nurses, Community Matrons and End of Life nurses.

We are fortunate to have an Ultrasound scan service, a Specialist Pain clinic, a Gynaecology Clinic, a Counselling service and also a Memory and Dementia clinic operating from the premises.

We also offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood and travel vaccinations, contraceptive implants and coils, joint injections and well-person check-ups.

The practice is a dispensing practice, a service which we can offer to our patients in certain areas of Underwood. Our dispensary team can organise dosette medication and delivery for patients who require this service.

  

Winners of the National RCGP Caring About Carers award 2014

 

Nottingham West CCG

 Practice Merger

We are delighted to announce that Church Street Medical Centre and Church Walk Surgery are proposing to merge. We have begun to make arrangements to merge on 1st April 2018.

 

This merger will give us the opportunity to provide a greater range of services and appointments for all our patients.

Please click here to read the Patient Leaflet 

For the fact sheet please click here FAQ

 

Press release

Immediate release: Thursday, 22 September

Nottinghamshire GP practice is rated as Outstanding by the Care Quality Commission

The Care Quality Commission has found the quality of care provided by Church Street Medical Centre to be Outstanding following an inspection in May.    

Inspectors found the practice was providing a safe, effective, caring, responsive and well-led service that meets the needs of the population it serves.
 
A full report of the inspection has now been published and is available on CQC’s website: http://www.cqc.org.uk/location/1-537751145
 
Under CQC’s programme of inspections, all England’s GP practices are given a rating according to whether they are safe, effective, caring, responsive and well led.  
The report on Church Street Medical Centre, highlights a number of areas of outstanding practice, including:
 
  •      Patients were treated as active partners in their care. Staff overcame obstacles to deliver a high level of care for example; staff were proactive in identifying and supporting carers and had established a local network with monthly meetings to reduce isolation.
  •      This had developed into a carer’s community involving carers from outside the practice and led by the carers champion through meetings, development of a website and close working with the carer’s federation.
  •      The management team used innovative methods to audit the way the practice was run. This ensured the service was constantly improved and the effectiveness of the practice challenged to ensure this had a positive impact. Feedback and changes were reviewed by the staff as group to ensure full involvement.
  •      This had led to greater ownership of the practice amongst staff who told us they felt very much involved in the development of the practice and empowered to suggest and drive change as a team.
 
 
Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:
“It is clear Church Street Medical Centre, is providing an exemplary service which is a real asset to the people living in this part of Nottinghamshire.
“The staff considered patients, not just in terms of medical conditions but in their social and family life as well, often offering support to entire families to ensure the impact of a patient’s condition was alleviated. Patients told us they considered the staff part of their family and told us they delivered care that exceeded their expectations.
“Carers were well supported and events organised to ensure there was a forum to reduce isolation in their role.
“As part of our inspection we also asked for CQC comment cards to be completed by patients prior to our inspection. We received 46 comment cards which were all positive about the standard of care received. Patients described staff as devoted and said they found them supportive and caring.
“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”

 

 

Communication at Church Street Medical Centre

 

We want to get better at communicating with our patients.

 

We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

 

We want to know if you need information in braille, large print or easy read.

 

We want to know if you need a British Sign Language interpreter or advocate.

 

We want to know if we can support you to lipread or use a hearing aid or communication tool.

 

Please tell the receptionist when you arrive for your next appointment, or call us on 01773 712065 between 10:00 and 18:00.



   

disabled access Wheelchair access is via a ramp. Patient services are all on ground floor level with no steps. A disabled patients’ WC is available and clearly marked. Corridors and doors are suitable for wheelchair access.

Broxtowe Health Partnership Health Lifestyle Fund

   


Online Services Online Services Link

<- Click the online image to access:

For guidance on how to get the best out of the service please view our information video - View Video  

Booking and Cancelling Appointments

Ordering Repeat Prescriptions

Access to your record summary

Accessing your medical records (if an application has been approved) 

Read the Patient On-line Services leaflet

Complete a Patient On-Line Access Application Form  Appointments, Repeat prescriptions and a summary of your patient record (you will need to ensure you bring the requested proof of identy to register).

 


Friends and Family TestIf you have recently visited the practice and didn't complete a Friends  and  Family   test  questionnaire,  why  not  take  the opportunity  to  complete  one now and help us track how the practice is performing? Click on the pictures to complete one now!

Please only complete one return per visit so we can see a true reflection of our service. 


 

Appointments

Appointment availability within the practice is being constantly monitored to try and create the right balance between appointments released on the day for acute illnesses and bookable in advance appointments for patient reviews, chronic disease management and non-urgent patient care. Demand fluctuates and we endeavour to respond as quickly as we can.

 From January 2016 we will be offering early morning appointments on Wednesdays from 7 am with Doctors, Nurses and our Health Care Assistant.

Since the launch over 2500 patients have registered to be able to book appointments on-line via our secure log-on. See our online appointment booking guide and sign up now.  Use the 'appointments'or 'cancel appointments' buttons at the bottom of this page if you have already registered

Not being able to get an appointment when you want it can be frustrating however, we do expect all patients and their relatives to treat our staff with respect. The practice operates a zero tolerance to bullying and abusive behaviour.  

For less complex situations, we have two useful links to help you, which may reduce the need for an appointment; Self Help and Common Childhood Illnesses.

 


 

Patient Participation - Supporting Our Practice

Members of patient participation groups from across Nottingham West give their views about the importance of being involved in your local NHS. See our group page ' Friends of Church Street'

 
  

 

Previous Patient Surveys

thank_you The results of the latest survey are available on-line on our Patient Survery Report  and in reception.

 


 

Repeat Prescription Requests

pinpointREMEMBER - DO NOT SHARE USER NAMES & PASSWORDS WITH ANYONE, PHARMACIES WILL NOT BE ABLE TO USE THE NEW SERVICE ON YOUR BEHALF. 

Important InformationPlease be aware that the message link on your repeat ordering page is to notify us of medicines you have been unable to order and notify us of which pharmacy you wish to collect your prescription from - we cannot provide a confirmation of order or a reminder of next prescription service.

 

Please do not ring the practice to check we have the order (the system is linked directly to our clinical system we have your order), this not only causes delays for patients ringing to get through regarding appointments etc, but impacts on the prescriptions teams’ ability to process the 100's of prescriptions we handle daily. Thank you

(Site updated 09/11/2017)
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